Shipping policy

Shipping Policy

Processing & Shipping Times
All orders are processed within 48 hours (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that processing times may be extended during peak seasons or due to unforeseen circumstances.

Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times vary based on your location:

  • Standard Shipping (Parcel Post): Approximately 2–6 business days within Australia. Rates start at $10.95 for parcels up to 5kg.
  • Express Shipping (Express Post): Approximately 1–3 business days within Australia. Rates start at $12.95 for parcels up to 5kg.
  • International Shipping: Delivery times and costs vary depending on the destination country and parcel weight. For detailed rates and delivery estimates, please refer to Australia Post's International Post Guide.

Please note that these are approximate rates and delivery times. Actual costs and times may vary based on your specific location and the weight of your order. For the most accurate information, please use Australia Post's Postage Calculator.

International Shipping
We offer international shipping to select countries. Shipping fees and delivery times vary by destination. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.

Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 1 business day for tracking updates.

Lost or Damaged Shipments
We are not responsible for lost or stolen packages. If your order arrives damaged, please contact us within 30 days of receipt with photos of the damage, and we will work with the carrier to resolve the issue.

Returns & Exchanges
For information on returns and exchanges, please refer to our [Return Policy].

If you have any questions about shipping, feel free to contact us at Info@fluidperfumum.com.